Lead Routing
Update default (supplement) routing rule
Updates the default / fallback routing rule for the given business type.
Notes:
- BLAST_ALERT and Next_Up strategies are not allowed for ASSISTANT_LEAD.
- When strategyType = DEFAULT_ASSIGNEE and type = AGENT_LEAD, exactly one of assigneeAgentId or assigneeGroupId must be supplied.
- For non-DEFAULT_ASSIGNEE strategies, touchMinutes must be in (0, 1440] and, when > 60, an integer multiple of 60.
Caller must have MANAGE_LEAD_DISTRIBUTION or MANAGE_LEAD_DISTRIBUTION_DEPARTMENT permission.
PUT
Update default (supplement) routing rule
Path Parameters
Routing business type.
Available options:
1, 2, 4 Body
application/json
Supplement routing rule payload.
Role id, This parameter is required when type == 4
Strategy type
Only next up and blast alert are affected
Only default assignee are affected
Only default assignee and routing type is AGENT_LEAD are affected
Response
Rule updated.
The response is of type string.
Example:
"ok"