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WRITE · 10 operations · may change data
Team and organization administration: create a custom field, edit routing rules, update office or company details, add an agent, deactivate or reactivate one.
action: add_custom_field · update_routing_rule · update_default_routing_rule · add_office · update_office · update_company · add_agent · add_agent_tag · deactivate_agent · reactivate_agent
deactivate_agent frees a license seat and revokes that agent’s sessions and tokens. It’s materially riskier than anything else in this tool and always requires confirmation.
The one HTTP-verb inversion in the whole API: PUT /v1.0/org/office creates an office, POST to the same path updates one — hidden behind add_office/update_office so you never need to know it.