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WRITE · 2 operations · may change data
Send an SMS or email to a lead, as the authenticated agent.
phone_number/phone_code (sms) and to_email (email) target a specific number or address on the lead instead of its primary one. Omit them (or if no match is found on the lead) and it falls back to the lead’s primary phone number or email address.
Recipients are always leads. To reach a teammate, use notify_agent — the two take near-identical arguments and point in opposite directions, which is exactly why they’re separate tools.