Get Call - Lofty Developer API

{ "id": 563172647619608, "dialerCallRecordId": 400000012345, "userId": 100234, "userPhoneNumber": "+14155550100", "leadId": 100001, "leadPhoneNumber": "+14155550199", "direction": "Outbound", "status": "Completed", "startTime": "2026-04-22 10:15:00", "endTime": "2026-04-22 10:18:45", "duration": 225, "callingOutcome": "Talked", "rateScore": 4, "recordingSwitch": true, "showUserNumber": "+14155550100", "createTime": "2026-04-22 10:15:00", "updateTime": "2026-04-22 10:18:45", "note": "Discussed pre-approval timeline.", "isMachineAnswered": false, "price": 0.02, "agentId": 100234, "elapsedTime": "00:08" }

Headers

Authorization

string

required

Bearer [access_token]

Path Parameters

communicationId

integer<int64>

required

Communication ID of the call.

Required range: x >= 1

Response

Call retrieved successfully.

Call record.

integer<int64>

ID of the call.

Example:

563172647619608

dialerCallRecordId

integer<int64>

Internal dialer call record ID.

Example:

400000012345

userId

integer<int64>

User ID of the agent on the call.

Example:

100234

userPhoneNumber

string

Phone number used by the agent.

Example:

"+14155550100"

leadId

integer<int64>

ID of the lead on the call.

Example:

100001

leadPhoneNumber

string

Phone number of the lead.

Example:

"+14155550199"

direction

enum<string>

Direction of the call from the agent's point of view.

Available options:

Outbound,

Inbound

Example:

"Outbound"

status

enum<string>

Final call status.

Available options:

Completed,

Missed,

Failed,

Busy,

NoAnswer,

VoiceMail

Example:

"Completed"

startTime

string

Start time of the call, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:15:00"

endTime

string

End time of the call, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:18:45"

duration

integer<int32>

Call duration in seconds.

Example:

225

callingOutcome

enum<string>

Outcome tag assigned by the agent.

Available options:

Talked,

VoiceMessage,

NoAnswer,

BadNumber,

DNCNumber,

DNCContact

Example:

"Talked"

rateScore

integer<int32>

Agent's subjective rating of the call, 0-5.

Example:

4

recordingSwitch

boolean

Whether the call was recorded.

Example:

true

showUserNumber

string

Phone number displayed to the lead (caller ID).

Example:

"+14155550100"

createTime

string

Creation time of the call record, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:15:00"

updateTime

string

Last-updated time of the call record, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:18:45"

note

string

Free-text note entered by the agent for the call.

Example:

"Discussed pre-approval timeline."

isMachineAnswered

boolean

Whether the call was answered by a voicemail / answering machine.

Example:

false

price

number<double>

Cost of the call in USD.

Example:

0.02

agentId

integer<int64>

User ID of the related agent.

Example:

100234

elapsedTime

string

Time from dialing to connection, formatted as 'mm:ss' or similar.

Example:

"00:08"