Calls

Get Call

Returns the call identified by the given communication ID. The communication must be a call record, and the caller must have manage permission on the owning lead; otherwise 400 PERMISSION_DENIED is returned (no existence leak). Manually logged calls (those with no backing dialer record) are populated from the communication content itself — leadPhoneNumber from the logged number and direction inferred from the channel; dialer-only fields (elapsedTime, status, etc.) are omitted.

Webhook follow-up: when a Call webhook is delivered, pass each createdCall[].timelineId from the payload as the communicationId path parameter to fetch the full record. The legacy createdCall[].callId field is kept for backward compatibility but is not interchangeable across communicationType (it points at the dialer record for MANUAL calls) — prefer timelineId.

GET

v2.0

communication

call

{communicationId}

Get a call by ID

curl --request GET \
  --url https://api.lofty.com/v2.0/communication/call/{communicationId} \
  --header 'Authorization: <authorization>'

import requests

url = "https://api.lofty.com/v2.0/communication/call/{communicationId}"

headers = {"Authorization": "<authorization>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: '<authorization>'}};

fetch('https://api.lofty.com/v2.0/communication/call/{communicationId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.lofty.com/v2.0/communication/call/{communicationId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.lofty.com/v2.0/communication/call/{communicationId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.lofty.com/v2.0/communication/call/{communicationId}")
  .header("Authorization", "<authorization>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.lofty.com/v2.0/communication/call/{communicationId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "id": 563172647619608,
  "dialerCallRecordId": 400000012345,
  "userId": 100234,
  "userPhoneNumber": "+14155550100",
  "leadId": 100001,
  "leadPhoneNumber": "+14155550199",
  "direction": "Outbound",
  "status": "Completed",
  "startTime": "2026-04-22 10:15:00",
  "endTime": "2026-04-22 10:18:45",
  "duration": 225,
  "callingOutcome": "Talked",
  "rateScore": 4,
  "recordingSwitch": true,
  "showUserNumber": "+14155550100",
  "createTime": "2026-04-22 10:15:00",
  "updateTime": "2026-04-22 10:18:45",
  "note": "Discussed pre-approval timeline.",
  "isMachineAnswered": false,
  "price": 0.02,
  "agentId": 100234,
  "elapsedTime": "00:08"
}

"<string>"

"<string>"

"<string>"

Headers

Authorization

string

required

Bearer [access_token]

Path Parameters

communicationId

integer<int64>

required

Communication ID of the call.

Required range: x >= 1

Response

Call retrieved successfully.

Call record.

integer<int64>

ID of the call.

Example:

563172647619608

dialerCallRecordId

integer<int64>

Internal dialer call record ID.

Example:

400000012345

userId

integer<int64>

User ID of the agent on the call.

Example:

100234

userPhoneNumber

string

Phone number used by the agent.

Example:

"+14155550100"

leadId

integer<int64>

ID of the lead on the call.

Example:

100001

leadPhoneNumber

string

Phone number of the lead.

Example:

"+14155550199"

direction

enum<string>

Direction of the call from the agent's point of view.

Available options:

Outbound,

Inbound

Example:

"Outbound"

status

enum<string>

Final call status.

Available options:

Completed,

Missed,

Failed,

Busy,

NoAnswer,

VoiceMail

Example:

"Completed"

startTime

string

Start time of the call, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:15:00"

endTime

string

End time of the call, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:18:45"

duration

integer<int32>

Call duration in seconds.

Example:

225

callingOutcome

enum<string>

Outcome tag assigned by the agent.

Available options:

Talked,

VoiceMessage,

NoAnswer,

BadNumber,

DNCNumber,

DNCContact

Example:

"Talked"

rateScore

integer<int32>

Agent's subjective rating of the call, 0-5.

Example:

4

recordingSwitch

boolean

Whether the call was recorded.

Example:

true

showUserNumber

string

Phone number displayed to the lead (caller ID).

Example:

"+14155550100"

createTime

string

Creation time of the call record, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:15:00"

updateTime

string

Last-updated time of the call record, formatted as 'yyyy-MM-dd HH:mm:ss' in UTC.

Example:

"2026-04-22 10:18:45"

note

string

Free-text note entered by the agent for the call.

Example:

"Discussed pre-approval timeline."

isMachineAnswered

boolean

Whether the call was answered by a voicemail / answering machine.

Example:

false

price

number<double>

Cost of the call in USD.

Example:

0.02

agentId

integer<int64>

User ID of the related agent.

Example:

100234

elapsedTime

string

Time from dialing to connection, formatted as 'mm:ss' or similar.

Example:

"00:08"

Get a call by ID

Get a call recording URL

Get a call by ID

curl --request GET \
  --url https://api.lofty.com/v2.0/communication/call/{communicationId} \
  --header 'Authorization: <authorization>'

import requests

url = "https://api.lofty.com/v2.0/communication/call/{communicationId}"

headers = {"Authorization": "<authorization>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: '<authorization>'}};

fetch('https://api.lofty.com/v2.0/communication/call/{communicationId}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.lofty.com/v2.0/communication/call/{communicationId}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: <authorization>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.lofty.com/v2.0/communication/call/{communicationId}"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "<authorization>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://api.lofty.com/v2.0/communication/call/{communicationId}")
  .header("Authorization", "<authorization>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.lofty.com/v2.0/communication/call/{communicationId}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = '<authorization>'

response = http.request(request)
puts response.read_body

{
  "id": 563172647619608,
  "dialerCallRecordId": 400000012345,
  "userId": 100234,
  "userPhoneNumber": "+14155550100",
  "leadId": 100001,
  "leadPhoneNumber": "+14155550199",
  "direction": "Outbound",
  "status": "Completed",
  "startTime": "2026-04-22 10:15:00",
  "endTime": "2026-04-22 10:18:45",
  "duration": 225,
  "callingOutcome": "Talked",
  "rateScore": 4,
  "recordingSwitch": true,
  "showUserNumber": "+14155550100",
  "createTime": "2026-04-22 10:15:00",
  "updateTime": "2026-04-22 10:18:45",
  "note": "Discussed pre-approval timeline.",
  "isMachineAnswered": false,
  "price": 0.02,
  "agentId": 100234,
  "elapsedTime": "00:08"
}

"<string>"

"<string>"

"<string>"